成功非偶然，人定终胜天。一笑风云过，励志照人生。 --- 07年9月随笔

《一分钟经理人》

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• 一分钟的目标

• 一分钟的赞美

• 一分钟的惩戒

一分钟的目标（ONE MINUTE GOALS)

• １： Agree on your goals(大家赞同的目标).

• ２： See what good behaviour looks like(Good POA).

• ３： Write out each of you goals on a singal sheet of paper using less than 250 words(书面化〈２５０字).

一分钟的目标（ONE MINUTE GOALS)

• ４： Read and re-read each goal,which requires only a minute or so each time you do it(一分钟可以读完的目标).

• ５：Take a minute every once in a while out of you day to look at your performance.(每天读一便目标)

• ６：See whether or not you behaviour matches you goals(跟进目标的实施).

一分钟的赞扬（The One Minute Praising works well when you )

• １： Tell people right from the start that you are going to let them know how they are doing.

• ２：Praise people immediately.

• ３：Tell people what they did right-be specific.

• ４： Tell people how good you feel about what they did right , and how it helps the organization and the other people who work there.

一分钟的赞扬（The One Minute Praising works well when you )

• ５：Stop for a moment of silence to let them “feel” how good you feel.

• ６： Encourage them to do more of the same.

• ７： Shake hands or touch people in a way that make it clear that you support their success in the organization.

一分钟的惩戒（The One Minute Reprimand works when you)

• １：Tell people beforehand that you are going to let them know how they are doing and in no uncertain terms.(The first half of the reprimand)

• ２： Reprimand people immediately.

• ３： Tell people what they did wrong—be specific.

一分钟的惩戒（The One Minute Reprimand works when you)

• ４： Tell people how you feel about what they did wrong –and in no uncertain terms.

• ５： Stop for a few seconds of uncomfortable silence to let them feel how you feel.(The second half of the reprimand)

• ６：Shake hands, or touch them in a way that lets them know you are honestly on their side.

一分钟的惩戒（The One Minute Reprimand works when you)

• ７： Remind them how much you value them.

• ８： Reaffirm that you think well of them but not of their performance in this situation

• ９： Realize that when the reprimand is over, it’s over!(Opened Mind, 开放的心态，对事不对人，才能雨过天晴).

一分钟经理人

• 一分钟的目标（One Minute Goals)

• 一分钟的赞扬（The One Minute Praising works well when you )

• 一分钟的惩戒（The One Minute Reprimand works when you)

人是最重要的资源

• 经营自己，也在经营他人

• 关键点在于关注员工

• 协助他人产生好的心情，是提高产量的关键

辅导

• 问题具体是什末？

• 引导下属找出问题所在，同时她必须提出两个以上解决方案

• 激发她全部的潜能，认可她做对的事情

沟通无限

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